- Twickenham held an alcohol-free trial in certain areas during England vs Wales
- Supporters claimed that they were not properly informed prior to purchase
England supporters have demanded refunds after unwittingly finding themselves part of an alcohol free trial at Twickenham.
Such a prestigious clash attracted a wide range of punters, though some were left sorely disappointed as they attempted to take their seats.
According to a report from the Telegraph, fans in designated areas were informed as they attempted to leave the concourse that they were sitting in alcohol-free zones, and any alcoholic drinks would have to be consumed or discarded.
While signage was present close to the affected areas and on seats, a source told the publication that they had not been made aware of the change during the ticket purchasing process.
Six Nations rugby returned to Twickenham as England defeated Wales on Saturday
However, some fans claim to have been blindsided by the stadium’s trial of alcohol-free zones
An article on the England Rugby website dated January 24 does note that the alcohol-free zones will be in effect for all Six Nations clashes against Wales and Ireland at Twickenham.
The piece claims the decision was made following spectator feedback, and notes that the affected areas are Lower Tier L15 & L16 / Upper Tier U14 & U15.
However, despite claims to the contrary, it also goes on to insist that fans will be made aware that they are purchasing tickets in one of the aforementioned zones.
‘When selecting seats within these areas ticket purchasers will clearly see that they are purchasing within an alcohol-free zone and will tick a box confirming that they have been made aware of the alcohol-free policy.’
An RFU spokesperson told the Telegraph: ‘We know the full match day experience is very important to fans, which is why we continue to evolve the wider Twickenham event day experiences before, during and after the game.
In said areas supporters were prohibited from taking alcoholic drinks to their seats
An RFU spokesperson insisted prospective spectators were informed prior to purchase of the trial
‘Twickenham Stadium introduced alcohol-free areas for our two home Guinness Men’s Six Nations fixtures on a trial basis based on supporters’ feedback.
‘When selecting seats within these areas ticket purchasers would have clearly seen that they are buying within an alcohol-free zone and have ticked a box confirming that they have been made aware of the alcohol-free policy.
‘To understand the views of fans we conduct surveys after each game about their experience and encourage feedback from those sitting in these areas so that we can review ahead of the Ireland fixture. We will also be gaining feedback and insight from our own staff managing those areas on Saturday.’