Tuesday, June 25, 2024

Massive glitch causes airport chaos across UK

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All UK airports are experiencing an e-gate outage causing massive travel chaos.

Heathrow, Gatwick and Manchester are among tens of airports experiencing huge queues and long wait times because of a Border Control IT glitch.

Tens of thousands of travellers landing home after holidays are now stuck at passport control.

Images show thousands of fuming British citizens waiting for their passports to be checked manually because of the IT glitch.

One person wrote on X: “At Heathrow stuck in a very long queue having got off a plane and doing necessary checks the other side.

“The computers are down without a contingency plan which is surprising.

“Passengers are very tired. Women and children are being prioritised. Rep using small speaker.”

Another added: “Woohoo, landed back in Manchester Airport to find huge queues for passport control.

“E gates are down country wide … The joys of technology. Great when it works.”

A third said: “Shambles at Gatwick airport this evening.

“Hour long passport control with no one manning the queues with people joining the queue from all directions.

“Really poor management of the situation.”

Ryanair customers due to land in the UK were warned via their app.

The notification read: “Please be advised that the Electronic Passport gates are temporarily unavailable at all UK Airports.

“You may experience extended queue times at passport control in airports in the United Kingdom as a result of this outage.”

The notification read: ‘Please be advised that the Electronic Passport gates are temporarily unavailable at all UK Airports.

‘You may experience extended queue times at passport control in airports in the United Kingdom as a result of this outage.’

A Heathrow spokesperson told The Sun: “Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the Border.

“Our teams are supporting Border Force with their contingency plans to help resolve the problem as quickly as possible and are on hand to provide passenger welfare.

“We apologise for any impact this is having to passenger journeys.”

A spokesperson for Manchester Airport said: “We are aware of an issue with UK Border Force’s systems across the country, affecting a significant number of airports.

“Our Resilience Team and customer services colleagues are supporting passengers while UK Border Force and the Home Office fix the issue.”

The disruption comes after Border Force workers staged a four-day strike at Heathrow in a dispute over working conditions last week.

The union said the workers were protesting against plans to introduce new rosters they claim will see around 250 of them forced out of their jobs at passport control.

This article originally appeared on The Sun and was reproduced with permission

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